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Capability Determination
Determining a service provider's or client's capability is at the heart of the eSCM Models, and the ITSqc provides six methods for doing that. They systematically analyze the organization's implementation of the Practices to determine which Practices have been satisfied.

The six Capability Determination methods that are supported by ITSqc are (1) Full Evaluation for Certification, (2) Full Evaluation, (3) Full Self-appraisal, (4) Mini Evaluation for Certification, (5) Mini Evaluation, and (6) Mini Self-appraisal.

The five major differences among these methods are (1) their purpose and outcome, (2) who conducts them, (3) who leads them, (4) who sponsors them, and (5) the number of Model Practices that are analyzed (i.e., the model scope). Only a Full Evaluation for Certification or a Mini  Evaluation for Certification can lead to a Certification by ITSqc.

SELF-APPRAISAL

EVALUATION

EVALUATION FOR CERTIFICATION

Purpose

To launch or check progress in an improvement effort; to create a baseline, or provide a readiness check to prepare for certification

To provide an independent verification of Model implementation

To differentiate by an independently verified and published Capability Level rating

Outcome

Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification by the ITSqc

Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification by the ITSqc

Certification by ITSqc of a Capability Level rating; Practice profile is provided to the organization, sponsor and ITSqc

Team

Internal, external, or combination; All must be trained in the Model and Method

External; All must be authorized by ITSqc

External; All must be authorized by ITSqc

Team Leader

Must be a candidate or Authorized Lead Evaluator

Authorized Lead Evaluator required

Authorized Lead Evaluator required

Sponsor

Service provider or client

Service provider or client

Service provider or client

Model Scope

All Practices

All Practices

All Practices

Purpose

To launch or check progress in an improvement effort

To rapidly, economically, and independently verify capability of a subset of Practices

To differentiate by an independently verified and published Certification of a subset of Practices

Outcome

Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification is assigned by the ITSqc

Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification is assigned by the ITSqc

Certification by ITSqc of selected capabilities (e.g., specific Capability Areas or Capability Levels); Practice profile is provided to the organization, sponsor and ITSqc

Team

Internal, external, or combination; All must be trained in the Model and Method

External; All must be authorized by ITSqc

External; All must be authorized by ITSqc

Team Leader

Must be a candidate or Authorized Lead Evaluator

Authorized Lead Evaluator required

Authorized Lead Evaluator required

Sponsor

Service provider or client

Service provider or client

Service provider or client

Model Scope

Any subset of Practices

Any subset of Practices

A subset of Practices representing selected capabilities (e.g., specific Capability Areas or Capability Levels)

Evaluation for Certification teams must be authorized by ITSqc, and an Authorized Lead Evaluator must head the evaluation effort. The evaluation data is rigorously reviewed by the ITSqc Certification Board and, when warranted, results in certification. Organizations can be Certified as eSCM-SP or eSCM-CL compliant at Capability Levels 2, 3, 4, or 5 or in specific Capability Areas.

Find an Authorized Evaluator

eSCM Capability Determinations are conducted by teams of ITSqc Authorized Evaluators and led by Authorized Lead Evaluators.

» List of Authorized Evaluators

Find a Consultant

Qualified Consultants translate the eSCM Models into practice. They understand the role of quality models in guiding internal process improvement, and know how to plan, support, and apply the ITSqc's Capability Determination methods in an organization.

» Find a Consultant

Find eSCM Certified Organizations

eSCM Certified Organizations have undergone a thorough Capability Determination conducted by teams of ITSqc Authorized Evaluators and led by Authorized Lead Evaluators.

» eSCM-SP Certified Organizations

» eSCM-CL Certified Organizations