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ITSqc develops capability models to improve the relationship between service providers and their clients. The eSourcing Capability Model for Service Providers (eSCM-SP) v2 was released in April 2004. The eSourcing Capability Model for Client Organizations (eSCM-CL) was released in September 2006. The need for an additional capability model concerned with eSecurity is now under investigation.

Organizations are increasingly delegating IT-intensive business activities to external service providers to take advantage of new growth in the global telecommunications infrastructure. The business processes being outsourced range from routine and non-critical tasks, to strategic processes that directly impact revenues. Managing and meeting client expectations is a major challenge in these business relationships, and examples of failure abound.


eSourcing Capability Model for Service Providers
The eSCM-SP helps sourcing organizations manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. Implementation and use of the model improves sourcing relationships while differentiating adopters from competition. (more)

eSourcing Capability Model for Client Organizations
The eSCM-CL enables client organizations to appraise and improve their capability to develop more effective relationships, to better manage these relationships, and to experience fewer failures in their eSourcing relationships. (more)

ITSqc Series

The ITSqc Series, in association with IAOP, is published globally to document the eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is edited by Dr. Bill Hefley and published by Van Haren Publishing.

ITSqc, LLC   VanHaren Publishing   IAOP

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Recent Publications

eSCM-CL v1.1 Errata
Errata for the eSCM-CL (more)
PDF (0.52 M) get details

eSCM-SP v2.01 Individual Practices
Each eSCM-SP practice in a separate file. (more)
ZIP (8.06 M) get details

Upcoming Courses

eSCM Courses for 2014

Multiple training courses have been announced for 2014.

» course calendar