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ITSqc develops capability models to improve the relationship between service providers and their clients. The eSourcing Capability Model for Service Providers (eSCM-SP) v2 was released in April 2004. The eSourcing Capability Model for Client Organizations (eSCM-CL) was released in September 2006. The need for an additional capability model concerned with eSecurity is now under investigation.
Organizations are increasingly delegating IT-intensive business activities to external service providers to take advantage of new growth in the global telecommunications infrastructure. The business processes being outsourced range from routine and non-critical tasks, to strategic processes that directly impact revenues. Managing and meeting client expectations is a major challenge in these business relationships, and examples of failure abound.
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eSourcing Capability Model for Service Providers
 The eSCM-SP helps sourcing organizations manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. Implementation and use of the model improves sourcing relationships while differentiating adopters from competition. (more) |
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eSourcing Capability Model for Client Organizations
 The eSCM-CL enables client organizations to appraise and improve their capability to develop more effective relationships, to better manage these relationships, and to experience fewer failures in their eSourcing relationships. (more) |
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