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Many models and standards exist to improve the capability of companies in building and providing services in a variety of fields. Service providers in particular have many resources available to aid them in quality and process improvement.

The eSCM-SP was developed so that the Model can be easily adopted without abandoning prior process or quality improvement work. It fills the need for a model that specifically addresses providers of IT-enabled services while allowing reuse and overlap with existing quality initiatives. An overview of comparisons is in Chapter 4 of The eSourcing Capability Model for Service Providers.

ITSqc has released a technical report series that provides detailed comparisons between the eSCM-SP and other frameworks, including Software CMM®, People CMM®, CMMI®, ISO 9001, BS 15000 and ITIL, COBIT, and COPC. The comparisons show clearly the value-added differences of the eSCM-SP and the complementary relationships it has to other quality models. Our experience from more than 40 appraisals on multiple continents shows that organizations that already are implementing one or more of these frameworks, using an internal improvement capability, are well positioned to successfully implement eSCM-SP.

Model Comparison Documents
Date Title Details
December 30, 2006 Comparing the eSCM-SP v2 and Six Sigma
A comparison between the eSCM for Service Providers and Six Sigma. (more)
PDF (0.25 M)
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December 16, 2005 Comparing the eSCM-SP v2 and CMMI
A comparison between the eSourcing Capability Model for Service Providers v2 and CMMI v1.1 (more)
PDF (0.51 M)
get details
December 1, 2005 Comparing the eSCM-SP v2 and COBIT
A comparison between the eSourcing Capability Model for Service Providers v2 and COBIT 3rd edition (more)
PDF (0.52 M)
get details
August 8, 2005 Comparing the eSCM-SP v2 and Software CMM
A comparison between the eSourcing Capability Model for Service Providers v2 and the Capability Maturity Model for Software. (more)
PDF (0.49 M)
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June 23, 2005 Comparing the eSCM-SP v2 and COPC 2000 CSP Gold Standard
This report provides a brief discussion of how the eSCM-SP v2 and COPC 2000 are conceptually related (more)
PDF (0.51 M)
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March 4, 2005 Comparing the eSCM-SP v2 and ISO 9001:2000
This report provides a comparison between the eSCM-SP and ISO 9001. (more)
PDF (0.57 M)
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October 15, 2004 Comparing the eSCM-SP v2 and BS 15000
This report compares the eSCM-SP and BS 15000. (more)
PDF (0.51 M)
get details

Model Download

The eSCM-SP v2 is available as a two-part PDF download. Part 1 contains an overview of the model. Part 2 contains information on model interpretation and detailed descriptions for all 84 Practices.

» eSCM-SP v2.01, Part 1 (5Mb)
» eSCM-SP v2.01, Part 2 (6Mb)

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Change Request

Input from industry and government participants is vital to the improvement of the Models. To provide feedback or suggest changes to any of our publications, please use the Change Request form.

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