Over the past several years, all kinds of organizations, from manufacturing firms to banks and hospitals, have delegated their computer-intensive activities to external service providers because they are focusing on core competencies or they lack their own in-house capabilities. In many cases, they have not been satisfied with the results.
The actions of both the client organization and the service provider in these sourcing relationships are critical for success. With that in mind, ITSqc developed the eSourcing Capability Model for Client Organizations (eSCM-CL), a best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This new model allows client organizations to continuously evolve, improve, and innovate their capabilities to develop stronger, longer-term, and more trusting relationships with their service providers.
Existing frameworks do not comprehensively address the best practices needed by client organizations to successfully source IT-enabled services. Our preliminary investigations showed that most current quality models do not address all phases of sourcing process (sourcing analysis, initiation, delivery, and completion).
The eSourcing Capability Model for Client Organizations (eSCM-CL) addresses a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement.