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Related Publications: IAOP Outsourcing World Summit 2012

ITSqc professionals actively participated in the IAOP's 2012 Outsourcing World Summit, held in Orlando, Florida, USA, held 20-22 February 2012.

The eSCM Models and their use were the focus of two parallel sessions in the main program. On Wednesday morning, as part of the Hands-On Practicum For Outsourcing Buyers track, Dr. Bill Hefley, COP, chaired a discussion of the use of the eSCM-CL in client organizations. He was joined in this session by Diego Tovar discussing adoption of the eSCM-CL in SABMiller, and more broadly in Latin America. Also on Wednesday morning, Dr. Jane Siegel, COP, chaired a session focused on eSCM-SP in the Hands-On Practicum For Providers and Advisors. She was joined in this session by Diego Ossa Carvajal, BPO Project Director, Carvajal Servicios y TecnologĂ­a, Colombia, and Jorge Osinski, PMP Manager, New Business Acquisition and Quality Programs, IBM Global Delivery Center, Argentina.

Also, on Tuesday morning, Bill Hefley took part in a Keynote Panel focused on Corporate Social Responsibility (CSR) Risks and Rewards. This panel was moderated by LaMae Allen deJongh, U.S. Human Capital & Diversity Managing Director, Accenture. Other panelists included Essein Lore Eme, Associate Director, The Rockefeller Foundation; Pumela Salela, Advisor to The World Bank; and Jeremy Hockenstein, CEO, Digital Divide Data. Results from the IAOP's most recent Bi-Annual CSR in Outsourcing survey were discussed.


The full text of these presentations is downloadable in PDF format. They are saved in PDF (version 5) format, so they can be read using Adobe's Reader software.

Date Title Details
All Documents by Author
Ron Babin and Bill Hefley IAOP Bi-Annual Survey of Corporate Social Responsibility in Outsourcing
February 21, 2012
Executive Summary
PDF (0.86 M)
download
Bill Hefley eSCM-CL - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (1.06 M)
download
Jorge Osinski How eSCM fits in our Quality Strategy -
IBM Argentina, Global Delivery Center

February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (0.63 M)
download
Diego Ossa A step forward with eSCM model
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (1.16 M)
download
Jane Siegel eSCM-SP - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (0.67 M)
download
Diego Tovar eSCM-CL: A practical perspective
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (1.79 M)
download

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ITSqc Supports
IAOP Certifications

International Association of Outsourcing ProfessionalsIAOP's certifications represent the highest level of professional accomplishment and are the industry's gold standard of excellence for customers, providers and advisors around the globe. ITSqc is pleased to be a IAOP Certifications Enabled (ICE) program sponsor.

ITSqc's eSCM training courses support COP certification for individual practitioners, while IAOP and ITSqc jointly support eSCM certification for organizations.

The International Association of Outsourcing Professionals (IAOP) and ITSqc are pleased to announce IAOP's support for eSCM-based organizational certification and the endorsement of the eSCM models by the Outsourcing Standards Board. This is an important recognition of the power and usefulness of the eSourcing Capability Models to guide improvement and provide for assessment and certification of both client organizations (using the eSCM-CL) and of service providers (using the eSCM-SP). The eSCM Models and their relationships to the IAOP's Outsourcing Body of Knowledge (OPBOK) are documented in the eSCM books, which are available from VanHaren Publishing and other booksellers, such as Amazon.