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Related Publications

Faculty and researchers associated with ITSqc have prepared many papers and other publications. This page includes bibliographic references for many of these publications by ITSqc-affiliated researchers. This page also provides pointers to other publications addressing adoption and use of the eSCM Models.

The full text of many of these publications is downloadable in PDF format. They are saved in PDF (version 5) format, so they can be read using Adobe's Reader software. Printed copies of publications which are not downloadable must be requested from the author(s).

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Bryon Balint Field Studies in Offshoring and Process Standardization
April 7, 2010
Ph.D. dissertation
PDF (0.62 M)
download
Bryon Balint How Internal Process Standardization Improves Performance: Evidence from a Multinational Service Provider
August 30, 2007
Conference Paper
PDF (0.16 M)
download
Bryon Balint,
Chris Forman,
Sandra Slaughter,
Elaine Hyder,
Mark Paulk
Knowledge Transfer and Quality Practices in the Implementation of a Sourcing Capability Model
March 22, 2007
White Paper - Sloan Industry Studies Working Papers, 2007 Number WP-2007-03
PDF (0.66 M)
download
Bryon Balint,
Chris Forman,
Elaine Hyder,
Mark Paulk,
Sandra Slaughter
Knowledge Transfer and Quality Practices in the Implementation of a Capability Model for Outsourcing
November 1, 2006
Conference Paper - INFORMS, Pittsburgh, PA
PDF (0.30 M)
download
Bill Hefley and
Ron Babin
Outsourcing Professionalsí Guide to Corporate Responsibility
November 20, 2013
Book - Van Haren Publishing

get details
Bill Hefley eSCM-CL - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (1.06 M)
download
Bill Hefley, Sheshadri BC, Marie-Noëlle Gibon Achieving Operational Excellence and Aligning Strategy: Benefits and Impacts of the eSourcing Capability Models
October 16, 2009
Conference Presentation - IAOP 2009 European Outsourcing Summit, Copenhagen, Denmark
PDF (0.86 M)
download
Bill Hefley,
Jane Siegel,
Jeff Perdue
Identifying Issues in Sourcing: Informing Development of Best Practices
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA
PDF (0.19 M)
download
Bill Hefley,
Jane Siegel,
Jeff Perdue
Performance Improvements by Implementing Best Practices in an IT Outsourcing Service Provider
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA
PDF (0.25 M)
download
Keith Heston Audiofile: Benefits of using eSCM-SP and
eSCM-CL

September 7, 2007
Audio File - Accenture
more details
Keith Heston Audiofile: Standardizing IT and Business Process Delivery for High Performance
October 20, 2010
Audio File - Accenture
more details
Keith Heston Multi-Site Implementation of the eSourcing Capability Model for Service Providers
November 6, 2007
Conference Paper - INFORMS, Pittsburgh, PA
PDF (0.22 M)
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Keith Heston, Shari Dove Improving Outsourcing Capabilities and Performance to Achieve High Performance
February 11, 2009
White Paper - Accenture, Chicago, IL
more details
Jabe Hickey,
Jane Siegel
Improving service delivery through integrated quality initiatives: A case study
January 24, 2008
Journal Article
PDF (0.15 M)
download
Elaine Hyder,
Mark Paulk,
Keith Heston
e-Sourcing Capability Model for Service Providers (eSCM-SP) v2: An Overview
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA
PDF (0.17 M)
download
Mahindra Satyam eSourcing Capability Model – Transformation of Mahindra Satyam BPO
2009
White Paper - Mahindra Satyam, Hyderabad, India
PDF (1.11 M)
download
David Northcutt,
Mark Paulk
A Statistical Sampling Methodology for eSCM-SP Assessments
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA
PDF (0.06 M)
download
Jorge Osinski How eSCM fits in our Quality Strategy -
IBM Argentina, Global Delivery Center

February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (0.63 M)
download
Diego Ossa A step forward with eSCM model
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (1.16 M)
download
Mark Paulk,
Elaine Hyder
Common Pitfalls in Statistical Thinking
June 1, 2007
White Paper - ASQ Software Quality Professional, Vol. 9, No. 3, June 2007, pp. 12-19.
PDF (0.16 M)
download
Mark Paulk,
Keith Heston,
Elaine Hyder
Understanding Statistical Thinking in the eSCM-SP
November 7, 2006
Conference Paper - INFORMS, Pittsburgh, PA
PDF (0.24 M)
download
Jeff Perdue, Ruchi Gupta The Next Level of Business Excellence
February 19, 2013
Conference Presentation - IAOP Outsourcing World Summit 2013
PDF (1.27 M)
download
Bill Phifer Operations Management and Strategic Outsourcing: Coordinating the Relationship for Success
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA
PDF (0.24 M)
download
Jane Siegel eSCM-SP - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (0.67 M)
download
Diego Tovar eSCM-CL: A practical perspective
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012
PDF (1.79 M)
download

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Ae-SCM introduces Le Guide

Ae-SCM has published pocket guides (in French) to the eSCM-CL and eSCM-SP. Ae-SCM is French Association for the Promotion of the Good Practices of Sourcing. The pocket guides were written as a practical reference book to provide rapid access to the eSCM framework and philosophy.

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