ITSqc: Books


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Books

ITSqc-affiliated faculty and researchers remain actively involved in publishing a number of books and book series. These include the Van Haren ITSqc Series and the Springer series in Service Science: Research and Innovations in the Service Economy. Both of these series are edited by Dr. Bill Hefley.

Date	Title	Details
All Documents by Author / Editor

Georges Epinette, Pierre-Dominique Martin, Benoît Leboucher	eSCM et Sourcing IT: Le référentiel de la relation client-fournisseur (French/Francais) (Dunod) ISBN 9782100528820 2009	get details



Bill Hefley, Ethel A. Loesche	eSourcing Capability Model for Client Organizations (ITSqc Series from VanHaren) ISBN 9789087535599 2009	get details



Bill Hefley, Wendy Murphy	Service Science, Management and Engineering: Education for the 21st Century (Springer series in Service Science: Research and Innovations in the Service Economy) ISBN 978-0-387-76577-8 February 1, 2008	get details



Elaine Hyder, Mark C. Paulk, Keith M. Heston, Bill Hefley	eSourcing Capability Model for Service Providers (ITSqc Series from VanHaren) ISBN 9789087535612 2009	get details

ITSqc Series

The ITSqc Series, in association with IAOP, is published globally to document the eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is edited by Dr. Bill Hefley and published by Van Haren Publishing.

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Service Science Series

The Service Science: Research and Innovations in the Service Economy (SSRI) series captures the latest thinking, experiences and results in the increasingly important area of service science, which integrates a variety of disciplines — including areas in engineering, social sciences and management — to focus education, research and practice on an expanding services economy.

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