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Books
ITSqc-affiliated faculty, researchers and practitioners remain actively involved in publishing a number of books and book series.  These include the Van Haren ITSqc Series and the Springer series in Service Science: Research and Innovations in the Service Economy. Both of these series are edited by Dr. Bill Hefley.

We are also pleased to provide a link to the Ae-SCM, who have published pocket guides to the eSCM Models (in French).
 
Date Title Details
All Documents by Author / Editor
Ae-SCM eSCM-CL: Le Miniguide du modèle d'aptitude à l'eSourcing pour les clients (French/Français)
(Ae-SCM)
ISBN 978-2-9532421-0-2
2008
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Ae-SCM eSCM-SP: Le Miniguide du modèle d'aptitude à l'eSourcing pour les prestataires (French/Français)
(Ae-SCM)
ISBN 978-2-9532421-1-9
2008
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Georges Epinette,
Pierre-Dominique Martin, Benoît Leboucher
eSCM et Sourcing IT: Le référentiel de la relation client-fournisseur (French/Français)
(Dunod)
ISBN 9782100528820
2009
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Bill Hefley,
Ethel A. Loesche
eSourcing Capability Model for Client Organizations
(ITSqc Series from VanHaren)
ISBN 9789087535599
2009
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Bill Hefley,
Wendy Murphy
Service Science, Management and Engineering: Education for the 21st Century
(Springer series in Service Science: Research and Innovations in the Service Economy)
ISBN 978-0-387-76577-8
February 1, 2008
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Elaine Hyder,
Mark C. Paulk,
Keith M. Heston,
Bill Hefley
eSourcing Capability Model for Service Providers
(ITSqc Series from VanHaren)
ISBN 9789087535612
2009
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ITSqc Series

The ITSqc Series, in association with IAOP, is published globally to document the eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is edited by Dr. Bill Hefley and published by Van Haren Publishing.

ITSqc, LLC   VanHaren Publishing   IAOP

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Service Science Series

The Service Science: Research and Innovations in the Service Economy (SSRI) series captures the latest thinking, experiences and results in the increasingly important area of service science, which integrates a variety of disciplines — including areas in engineering, social sciences and management — to focus education, research and practice on an expanding services economy.

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