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Books

ITSqc-affiliated faculty, researchers and practitioners remain actively involved in publishing a number of books and book series.  These include the Van Haren ITSqc Series and the Springer series in Service Science: Research and Innovations in the Service Economy. Both of these series are edited by Dr. Bill Hefley.

We are also pleased to provide a link to the Ae-SCM, who have published pocket guides to the eSCM Models (in French).
 
Date Title Details
All Documents by Author / Editor
Ae-SCM eSCM-CL: Le Miniguide du modèle d'aptitude à l'eSourcing pour les clients (French/Français)
(Ae-SCM)
ISBN 978-2-9532421-0-2
2008
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Ae-SCM eSCM-SP: Le Miniguide du modèle d'aptitude à l'eSourcing pour les prestataires (French/Français)
(Ae-SCM)
ISBN 978-2-9532421-1-9
2008
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Georges Epinette,
Pierre-Dominique Martin, Benoît Leboucher
eSCM et Sourcing IT: Le référentiel de la relation client-fournisseur (French/Français)
(Dunod)
ISBN 9782100528820
2009
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Bill Hefley,
Ethel A. Loesche
eSourcing Capability Model for Client Organizations
(ITSqc Series from VanHaren)
ISBN 9789087535599
2009
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Bill Hefley,
Ethel A. Loesche
Translated by:
Eric Baussand, Eric Herr
eSourcing Capability Model pour les organisations clientes - eSCM-CL (édition français)
(ITSqc Series from VanHaren)
ISBN 9789087538088
2014
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édition français
Bill Hefley,
Wendy Murphy
Service Science, Management and Engineering: Education for the 21st Century
(Springer series in Service Science: Research and Innovations in the Service Economy)
ISBN 978-0-387-76577-8
February 1, 2008
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Elaine Hyder,
Mark C. Paulk,
Keith M. Heston,
Bill Hefley
eSourcing Capability Model for Service Providers
(ITSqc Series from VanHaren)
ISBN 9789087535612
2009
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ITSqc Series

ITSqc, LLC   VanHaren Publishing   IAOP

The ITSqc Series, in association with IAOP, is published globally to document the eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is edited by Dr. Bill Hefley and published by Van Haren Publishing.

ITSqc Series - Van Haren US site

ITSqc Series - Van Haren International site

Service Science Series

Springer  

The Service Science: Research and Innovations in the Service Economy (SSRI) series captures the latest thinking, experiences and results in the increasingly important area of service science, which integrates a variety of disciplines — including areas in engineering, social sciences and management — to focus education, research and practice on an expanding services economy.

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