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eSCM-SP Certified Organizations
An Evaluation for Certification is a third-party external evaluation of a service provider's capability. These are the only eSCM Capability Determination methods that can lead to certification by ITSqc, and should be used when an organization wants a public record of its capabilities. A Full Evaluation for Certification is based on evidence of the service provider's implementation of all 84 Practices in the eSCM-SP. A Mini Evaluation for Certification is based on evidence of the service provider's implementation of selected Practices in the eSCM-SP.

Many service providers choose to be evaluated for eSCM certification. This process makes use of the eSCM Capability Determination method, and may result in the organization earning ITSqc certification at a particular Capability Level of the eSCM-SP. Similarly, client organizations may choose to become certified by attaining a particular Capability Level of the eSCM-CL.

eSCM-SP Certification was designed to allow service providers to continue their organizational improvement. They can achieve higher Capability Levels to differentiate a service provider from its competitors. Client organizations look for eSCM-SP certification as they evaluate potential service providers.

The following tables show the status of eSCM-SP Certified Organizations.

Current eSCM-SP Certified Organizations
Current eSCM Certifications are those certifications that are currently in force, having been granted by the ITSqc Certification Board.
Level Type Organization Location
Full BP Division (ACIS-BP) of Allianz Cornhill Information Services

Services:
  • IT Applications,
  • IT Operations,
  • Business Processes, and
  • Corporate function services
Trivandrum, Kerala, India
Full Hinduja Global Solutions

Services:
  • Customer Services voice and back office,
  • Claims Processing and back office,
  • Technical Support Services, and
  • Fulfillment related to Customer Services
India

Bangalore, Karnataka

Chennai,
Tamil Nadu

Durgapur, West Bengal

Guntur,
Andhra Pradesh

Hyderabad, Andhra Pradesh

Navi Mumbai, Maharashtra

Mysore, Karnataka

Nagercoil,
Tamil Nadu

Siliguri, West Bengal

Philippines

Quezon City
Iloilo City

USA

Peoria, IL
Waterloo, IA
St. Louis, MO

Suspended eSCM-SP Certifications
Suspended eSCM Certifications are those certifications that have been temporarily suspended, pending a surveillance audit (or mini-evaluation) of a certified organization. This surveillance audit (or Mini-evaluation) can occur in the event of changes significantly affecting the activity and operation of the certified organization (such as change of ownership, changes in personnel or equipment), or if analysis of a complaint or any other information indicates that the certified organizations no longer complies with the requirements of the eSCM Model.
Level Type Organization Location
There are no Suspended eSCM-SP Certifications at this time

Expired eSCM-SP Certifications
Expired eSCM Certifications are those certifications whose certification validaity dates have been reached. When approved by the ITSqc Certification Board, Certificates of Capability are issued by ITSqc for a period of two years. Certificates of Capability do not automatically extend or renew.
Level Type Organization Location
Full Infosys BPO Ltd.

Services:
  • Customer Service,
  • Finance & Accounting,
  • HR Outsourcing,
  • Knowledge Services,
  • Order Management,
  • Sourcing and Procurement, and
  • Industry Solutions (IS)
Bangalore, Pune and Jaipur, India
Full IBM Global Delivery Centre, Argentina

Services:
  • IT Applications and
  • Infrastructure support
Buenos Aires, Argentina
Full iNautix Technologies India Pvt Limited
Services: Business Process Operations and
Technology Infrastructure Management
Chennai, India
Full IBM Brazil Global Technology Services Strategic Outsourcing (GTS SO)
Services: IT applications and infrastructure support
Hortolandia, Sao Paulo, and Rio de Janiero, Brazil
Full Infosys BPO Limited
Services: Customer Contact Services, Finance and Accounting, Human Resource Outsourcing, Knowledge Services, Order Management and Procurement, and Industry Solutions
Bangalore, Pune and Jaipur, India
Full IBM Global Delivery Centre, Argentina

Services:
  • IT Applications and
  • Infrastructure support
Buenos Aires, Argentina
Full Cognizant BPO
Services: Banking and Financial, Enterprise, Healthcare, Insurance, and Life Sciences Services.
Chennai, Mumbai and Hyderabad, India
Full Phoenix Health Systems - Children's Hospital Pittsburgh
Services: Application & Integration services, Project & Portfolio Management services, Help Desk, Desktop, and Network services
Pittsburgh, PA USA
Full IBM Brazil Global Technology Services Strategic Outsourcing (GTS SO)
Services: IT applications and infrastructure support
Hortolandia, Sao Paulo, and Rio de Janiero, Brazil
Full Satyam BPO Limited
Services: Transaction Processing, Customer Contact and Engineering Services
Hyderabad and Bangalore, India
Full Infosys BPO Limited
Services: Customer Contact Services, Finance and Accounting, Human Resource Outsourcing, Knowledge Services, Order Management and Procurement, and Industry Solutions
Bangalore, Pune and Jaipur, India Brno, Czech Republic
Full IBM Global Delivery Centre, Argentina
Services: IT Applications and Infrastructure support
Urquiza, Argentina
Full Frontline Outsourcing (Asia) PTE LTD
Services: Infrastructure Management, Application Management, and Business Process Management
Chai Chee, Singapore
Full SK C&C, OS Infra Business Division
Services: Mainframe, Server Operations, and Network Services
Gyeonggi-do, Korea and Daejeon, Korea
Full IBM Global Services India (IGSI), BTO Operations and IBM-Daksh, a wholly owned subsidiary of IBM
Services: Customer Relationship Management (CRM), Procurement, Finance and Administration (F&A), Human Resources
Bangalore, India
Full LG CNS Infrastructure Service Center (ISC)
Services: Mainframe, Server Operations, Disaster Recovery Services
Incheon, Korea
Full Nipuna Services Limited
Services: Business Process Outsourcing (BPO) for Transaction Processing, Customer Contact and Engineering Services
Hyderabad, India
Full Accenture Services Pvt. Ltd.
Services: Finance and Accounting Services
Bangalore, India
Full SK C&C
Services: Data Center Services (Mainframe, Server, Network Services and Information Service Assistance Center (ISAC))
Daejeon and Seoul, Korea
Full LG CNS Infrastructure Service Center (ISC)
Services: Data Center Services (Mainframe Management, Server Management, and Disaster Recovery Services)
Incheon and Seoul, Korea
Full LG CNS, LG*Net Network Service Center
Services: Network Operation Management and Customer Service Request Management
Seoul, Korea

Withdrawn eSCM-SP Certifications
Withdrawn eSCM Certifications are those certifications which have been withdrawn, for cause, by the eSCM Certification Board. Typically, certifications remain in effect for their entire period of validity, except as addressed by a change in status, complaint, or non-compliance and a resulting mini-evaluation which results in the withdrawal of the eSCM Certification by ITSqc.
Level Type Organization Location
There are no Withdrawn eSCM-SP Certifications at this time.
 
One eSCM-SP Certification was previously withdrawn due to a change of status.

Certification Process

Only a Full Evaluation for Certification or a Mini Evaluation for Certification leads to ITSqc certification. These are third-party external evaluations of an organization's capability, based on evidence of the organization's implementation of either the eSCM-SP (for service providers) or the eSCM-CL (for clients). Certification should be pursued when an organization wants a public record of its capabilities.

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