Services
Transaction Processing, Customer Contact and Engineering Services

eSourcing Capability Model for Service Providers v2

The organization has satisfied all eSCM-SP v2 Practices, with provisional satisfaction of the following:

del02: Establish and implement procedures to train clients and end-users.
tfr02: Establish and implement procedures to manage the transfer of personnel to the organization.
tfr03: Establish and implement procedures to ensure the continuity of service during Completion.
tfr04: Establish and implement procedures to transfer resources from the organization.
tfr05: Establish and implement procedures to manage the transfer of personnel from the organization.
tfr06: Establish and implement procedures to transfer to the client, during Completion, the knowledge gained from the specific client engagement.