Services
Network Operation Management and Customer Service Request Management

eSourcing Capability Model for Service Providers v1.1

This rating is valid for all eSCM-SP v1.1 Capability Level 2 and Capability Level 3 Practices except that there is Provisional Satisfaction for the following four Practices:

Establish and Implement procedures to manage the transfer of personnel and skills to the client during contract completion.
Establish and Implement procedures to hand over resources during contract completion
Establish and Implement procedures to ensure the continuity of service during contract completion
Obtain and analyze client feedback during contract completion