Bangalore, India , May 7, 2007 - Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has been certified for e-Sourcing Capability Model for Service Providers (eSCM-SP v2.0) at Level 4.0 by the prestigious Carnegie Mellon University's IT Services Qualification Center (ITSqc). Infosys BPO has the unique distinction of being the first company in India that has no affiliation
with the ITSqc Research Consortium to be recommended for eSCM certification at any level.
This is the highest possible rating that can be conferred upon any organization at the first capability determination. As the certification extended to Infosys BPO's Brno center in the Czech Republic, this certification makes Infosys BPO the first BPO player to attain a single, company-wide certification across delivery centers located in multiple countries.
The eSCM-SP is a quality model which addresses critical issues related to the BPO spectrum and is increasingly being adopted by clients in the ITES industry worldwide to evaluate, select and monitor service providers based on their level of certification.
"This is the first evaluation in the world covering the whole organization, across multiple continents and geographies. The eSCM certification is a professional recognition of our robust organizational framework and innovation in managed services delivery capability. We are delighted to receive this certification which reaffirms our ability to bring greater business value to our clients. Infosys BPO has adopted eSCM as a framework for ongoing improvement initiatives at the enterprise level," said Mr. K. Dinesh, Co-founder and Member of the Board, Infosys Technologies Ltd.
"Operational excellence continues to be a key differentiator and focus area for Infosys BPO. This certification is significant as it has number of firsts to its credit. These include being the first multi-national eSCM-SP certification, the first BPO company not affiliated with the ITSqc consortium to be certified in India, the first company without consortium affiliation to be certified in pure play BPO services globally, and the first eSCM certification of a delivery center in Europe. We strongly believe that our eSCM journey will continue to position us strongly to deliver greater business value to our clients." said Amitabh Chaudhry, CEO and Managing Director, Infosys BPO Ltd.
"This recognition further demonstrates the excellent delivery capability of Infosys BPO's centers across India and in the Czech Republic in Europe, as well as the strength of their quality management system," said Dr. Bill Hefley, Associate Director of the IT Services Qualification Center (ITSqc) at Carnegie Mellon. "An independent, third party evaluation of Infosys BPO's delivery, relationship management, and quality systems led to this certification by Carnegie Mellon. This certification against the eSourcing Capability Model for Service Providers (eSCM-SP) provides a clear signal of Infosys BPO's capabilities, and provides enhanced confidence to global clients doing business with Infosys BPO. Being awarded Level 4 of eSCM-SP capability means Infosys BPO proactively enhances client value across each of their delivery centers in Bangalore, Jaipur, and Pune in India, and in Brno in the Czech Republic.
The ITSqc's work is supported by a Research Consortium of leading service provider and client organizations in the IT services and IT-enabled services (including BPO/KPO services) marketplace. Infosys BPO Ltd. is the first company in India that is not a member of the Consortium or a subsidiary of a Consortium member to receive eSCM certification from the ITSqc at Carnegie Mellon.
About Infosys Technologies Ltd.
Infosys (NASDAQ: INFY) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a flat world. These solutions focus on providing strategic differentiation and operational superiority to clients. With Infosys, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model that Infosys pioneered. Infosys has over 72,000 employees in over 39 offices worldwide. For more information, visit www.infosys.com
About Infosys BPO Ltd
Infosys BPO Ltd (www.infosysbpo.com), the business process outsourcing subsidiary of Infosys Technologies, was set up in 2002. Today, it is ranked among the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, and others. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, the Czech Republic, China, and Philippines (through a partner), and employs about 11,226 people. It closed FY 2006-07 with revenues of approximately $148 million.
About Carnegie Mellon
The ITSqc in Carnegie Mellon's School of Computer Science has a mission to address the emerging need for capability models and qualification methods for organizations involved in the evolving Internet economy. ITSqc's Research Consortium involves leading international corporate, government and academic entities in the development of the Capability Models.
Carnegie Mellon is a private research university with a distinctive mix of programs in engineering, computer science, robotics, business, public policy, fine arts, and the humanities. More than 10,000 undergraduate and graduate students receive an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration, and innovation. Carnegie Mellon has contributed to the development and use of several quality standards, such as eSCM-SP, eSCM-CL, CMMI®, SW-CMM® and People CMM®. For more information, see www.cmu.edu.
® Capability Maturity Model, Carnegie Mellon, CMM and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.