site map | contact us

ITSqc, LLC, is a multidisciplinary group of researchers and practitioners that addresses the needs of IT-enabled service providers and their clients. To that end, ITSqc develops quality models and qualification methods for organizations involved in eSourcing.

ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, was founded to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations).

The eSourcing Capability Models were originally developed at Carnegie Mellon University with participation from leading provider, client, and advisory organizations. ITSqc, LLC, provides support for these Models, by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs. ITSqc, LLC, is working with strategic partners and Authorized Organizations to support global adoption of the eSourcing Capability Models.

The eSourcing Capability Models, a set of complementary best practice standards for both sides of sourcing relationships, are the eSourcing Capability Model for Service Providers (eSCM-SP) and the eSourcing Capability Model for Client Organizations (eSCM-CL). The Models are being used globally to improve organizational performance, appraise organizational capability, and to certify the capability of organizations. Organizations may be certified at one of five Capability Levels based on their use of, and adherence to, the best practices.

About Carnegie Mellon

Carnegie Mellon has emerged as one of the nation's top private research universities. The university's interdisciplinary approach provides graduates with professional and technical skills and a strong science and liberal arts background.

» website
» ITSqc, LLC announcement

Latest News

International Association of Outsourcing Professionals

IAOP Announces Endorsement of
eSCM Capability Determinations as IAOP's Organizational Certification

February 21, 2011

IAOP and ITSqc are pleased to announce IAOPís support for eSCM-based organizational certification and the endorsement of the eSCM models by the Outsourcing Standards Board.