Dr. Mark C. Paulk is a Senior Systems Scientist in the Institute for Software Research at Carnegie Mellon University in Pittsburgh. He researches and teaches on best practices for software engineering and service management. This includes empirical research and case studies of best practice, with an emphasis on measurement and statistical thinking. From 2001 to 2009, he was associated with the IT Services Qualification Center and is an author of the eSCM-SP. From 1987 to 2002, he was with the Software Engineering Institute at Carnegie Mellon, where he led the work on the Capability Maturity Model for Software. He was co-project editor of the ISO/IEC 15504:2 (Process Assessment) reference model, focusing on measuring process capability.

Mark received his PhD in industrial engineering from the University of Pittsburgh and his MS in computer science from Vanderbilt University. He received his BS in mathematics and computer science from the University of Alabama in Huntsville. Mark is a Fellow of the ASQ, a Senior Member of the IEEE, and an ASQ Certified Software Quality Engineer.