Dr. Elaine Hyder researches and teaches on negotiation and best practices for service management. She has been working on the eSCM since its inception and is the first author of eSCM-SP versions 1.0, 1.1, and 2. She has also been involved in developing course curriculum related to the eSCM-SP, developing eSCM-SP Capability Determination Methods, and teaching eSCM-SP coursework.

Dr. Hyder has taught at the University of British Columbia and Carnegie Mellon University. Dr. Hyder has a Ph.D. in Information Systems from the Tepper School of Business at Carnegie Mellon University. She received a Masters of Business Administration from the Fuqua School of Business, Duke University, and worked as a controller and financial manager for General Mills and PepsiCo prior to earning her PhD. She also has a Bachelor of Arts degree in Economics from New College in Sarasota, Florida.