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ITSqc, LLC
ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, was founded to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations). The eSourcing Capability Models were originally developed at Carnegie Mellon University with participation from leading provider, client, and advisory organizations. ITSqc, LLC, provides support for these Models, by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs. ITSqc, LLC, is working with strategic partners and Authorized Organizations to support global adoption of the eSourcing Capability Models.

Organizations are increasingly delegating IT-intensive business activities to service providers, taking advantage of new capabilities in the global telecommunications infrastructure. Service providers range from in-house units to shared service centers to captive offshore units to external service providers. Business processes being delegated range from in-sourced shared services to outsourced routine and non-critical tasks, as well as outsourced strategic processes that directly impact revenues. Managing and meeting client expectations and providing effective governance of these relationships are major challenges in these business relationships. The eSourcing Capability Models are "best practices" capability models supported by a set of qualification methods to improve sourcing relationships in the Internet-enabled economy. The eSourcing Capability Model for Service Providers (eSCM-SP) and the eSourcing Capability Model for Client Organizations (eSCM-CL) are complementary models addressing both sides of these relationships.

Our Models Get Started
Attend a Class
Sign up for ITSqc executive education courses.
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Purchase Hard Copy
Order printed copies of the eSCM-SP and eSCM-CL Model documents
 ITSqc Series

Download
Obtain either model or any of our other publications.
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eSourcing Capability Model for Service Providers v2
A "best practices" model for service providers in IT-enabled sourcing that can be used as both an improvement roadmap and as a certification standard.
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eSourcing Capability Model
for Client Organizations v1.1
A complementary 'best practices' model for client organizations seeking to improve their sourcing capabilities and relationships.
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ITSqc Sponsors

ITSqc Sponsors includes organizations involved in the growth and development of this fast-growing sourcing and service management segments of the global economy who demonstrate their commitment to best practices and excellence in sourcing. Our Sponsors consist of international industry leaders in eSourcing on both the Client Organization and Service Provider Sides of the relationship, including clients, service providers, advisors or consultants, and the standards community. Learn more about sponsorship.

Accenture Assenda

Latest News

ITSqc, LLC Director Named Co-Chair of HICSS Minitrack
March 4, 2014

Dr. Bill Hefley has been named co-chair of the HICSS48 minitrack, eSourcing of business processes and
software products and services

» announcement

ITSqc, LLC Director Named IAOP Member of the Year
February 18, 2014

Dr. Jane Siegel has been recognized by IAOP as Member of the Year.

» announcement

eSCM Courses for 2014
January 15, 2014

Multiple training courses have been announced for 2014.

» course calendar

eSCM-SP Capability Level 4 Certified

Allianz Cornhill Information Services, BP Division (ACIS-BP) Achieves eSCM-SP Certification
October 15, 2013

ACIS-BP location in Trivandrum, Kerala, India has achieved eSourcing Capability Model for Service Providers (eSCM-SP) Capability Level 4 certification.

» announcement


eSCM-SP Capability Level 4 Certified

Hinduja Global Solutions Achieves eSCM-SP Certification
May 14, 2012

Hinduja Global Solutions (HGS) locations in India, Philippines, and the USA have achieved eSCM-SP (eSourcing Capability Model for Service Providers) Capability Level 4 certification.

» announcement


eSCM Initiative in Bolivia, Colombia, Ecuador, and Peru
January 15, 2012

Inter-American Development Bank (IDB) and PROEXPORT COLOMBIA fund ITSqc initiative for eSCM Adoption in Bolivia, Colombia, Ecuador, and Peru

» announcement

International Association of Outsourcing Professionals

IAOP Announces Endorsement of
eSCM Capability Determinations as IAOP's Organizational Certification

February 21, 2011

IAOP and ITSqc are pleased to announce IAOPís support for eSCM-based organizational certification and the endorsement of the eSCM models by the Outsourcing Standards Board.

» announcement

Recently Certified

eSCM-SP Capability Level 4 Certified

Hinduja Global Solutions Achieves eSCM-SP Certification
May 14, 2012

Hinduja Global Solutions (HGS) locations in India, Philippines, and the USA have achieved eSCM-SP (eSourcing Capability Model for Service Providers) Capability Level 4 certification.

» announcement


Shortcuts

» Certified Organizations
Organizations certified by ITSqc.
» Authorized Evaluators
Organizations performing eSCM Capability Determinations.
» Downloads
Free downloads of ITSqc publications, an overview presentation and brochures.

eSCM Posters

The eSCM poster provides a clearly arranged overview representation of eSCM-SP v2 and eSCM-CL v1.1. This 36" x 24" double-sided poster provides an overview of the structure of both the eSCM-SP and eSCM-CL Models.

» learn more